Privacy Policy – wha7

1. Introduction

Welcome to the wha7 Privacy Policy. wha7 is an internationally operated online gaming and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. This Privacy Policy describes how wha7 collects, uses, stores, and discloses information about you when you access or use our website, mobile interface, and related services (collectively referred to as the "Platform").

By using the wha7 Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy applies to all users aged 21 and above who access the Platform from Bangladesh or any other jurisdiction. We encourage you to read it carefully. If you do not agree with the terms outlined here, please discontinue your use of the Platform.

2. Information We Collect

To provide you with a safe, reliable, and personalised gaming experience, wha7 collects the following categories of personal data when you register, transact, or interact with the Platform:

• Identity Information: Full name, date of birth (to verify 21+ age eligibility), national ID or passport number.
• Contact Information: Email address, phone number, and registered mailing address within Bangladesh or abroad.
• Financial Information: Payment method details including bKash, Nagad, Rocket, Upay, and bank account references for deposits and withdrawals. We do not store full card numbers.
• Technical Data: IP address, device type, browser type, operating system, session timestamps, and cookies placed during your visit.
• Gameplay Data: Game history, betting records, win/loss data, and session duration for responsible gaming monitoring.
• Communications Data: Records of your interactions with our customer support team, including emails and chat logs.

3. How We Use Your Information

wha7 processes your personal data only for specific, legitimate purposes. We do not use your data in any manner inconsistent with the purpose for which it was collected. The principal uses of your data include:

• Registering and maintaining your account, verifying your identity, and confirming 21+ age eligibility.
• Processing financial transactions including deposits via bKash, Nagad, Rocket, and Upay, and facilitating withdrawals to your chosen payment method.
• Delivering personalised promotions, bonus offers, and game recommendations relevant to your activity on the Platform.
• Monitoring gameplay patterns to support responsible gaming programmes and detect potentially problematic behaviour.

4. Cookies and Tracking Technologies

wha7 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in securely, and analyse how the Platform is used so we can improve it over time. We use three categories of cookies: strictly necessary cookies (required for the Platform to function), performance cookies (anonymous analytics), and functionality cookies (remembering your preferences).

You may control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the wha7 Platform. We do not use cookies for intrusive cross-site advertising or to build third-party marketing profiles based on your browsing behaviour.

5. Sharing Your Information

wha7 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data only in the following limited and controlled circumstances:

• Payment Processors: Financial data necessary to complete your transactions is shared with authorised payment providers such as bKash, Nagad, Rocket, and banking partners. These providers are bound by their own data protection obligations.
• Technology Partners: Service providers who assist us in operating the Platform (hosting, security auditing, fraud detection, customer support software) may access data strictly to perform those functions.
• Legal Obligations: We may disclose personal information where required to do so by applicable law, regulation, or a valid court order.
• Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your data may transfer to the successor entity under equivalent privacy protections.

6. Data Security

wha7 employs a layered security approach to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. Our technical safeguards include SSL/TLS encryption for all data in transit, secure server environments with restricted access controls, regular security audits, and automated monitoring systems that detect and flag unusual activity in real time.

While we implement robust security measures, no online platform can guarantee 100% security. We encourage you to use a strong, unique password for your wha7 account and to contact us immediately at [email protected] if you suspect any unauthorised access to your account.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account data is retained for the duration of account activity plus a minimum of 5 years following account closure to meet financial record-keeping requirements.
• Transaction records (deposits, withdrawals, bonus usage) are retained for a minimum of 5 years to support anti-fraud and financial compliance obligations.
• Customer support communications are retained for up to 3 years from the date of the interaction.
• Technical logs and cookie data are retained for a maximum of 13 months from the date of collection.

8. Your Rights and Choices

wha7 respects your rights over your personal data. As a user of the Platform, you have the following rights which you may exercise at any time by contacting us at [email protected]: the right to access a copy of the personal data we hold about you; the right to request correction of inaccurate or incomplete data; the right to request deletion of your data (subject to our legal retention obligations); the right to object to or restrict certain types of processing; and the right to withdraw your consent to marketing communications at any time.

To exercise any of these rights, please send a written request to [email protected] with your registered account email, your full name, and a clear description of the right you wish to exercise. We will respond to all legitimate requests within 30 days. For complex requests, we may require up to 60 days and will notify you accordingly.

9. Children and Age Restriction

The wha7 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, access the Platform, or provide any personal data to us. Our age verification process is designed to prevent underage access, and we actively monitor for signs of underage use.

• If we become aware that we have collected personal data from a person under 21, we will take immediate steps to delete that information and close the associated account.
• Parents or guardians who believe their child has registered on wha7 should contact us immediately at [email protected] so we can take swift action.
• Our age verification system checks government-issued identification to confirm all new accounts belong to users aged 21 and above before any gameplay or financial transaction is permitted.

By proceeding to register on wha7, you confirm that you are 21 years of age or older and that all information you provide is truthful and accurate.

10. International Data Transfers

As an internationally operated platform, wha7 may transfer your personal data to servers or processors located outside of Bangladesh. Where such transfers occur, we take steps to ensure that your data receives an equivalent level of protection as it would under applicable data protection standards. We use contractual safeguards and work only with reputable, vetted service providers who adhere to strict data security protocols.

By using the wha7 Platform, you consent to the transfer, storage, and processing of your personal data in locations outside Bangladesh for the operational purposes described in this Privacy Policy.

11. Changes to This Privacy Policy

wha7 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a notice on the Platform.

Your continued use of the wha7 Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Policy, you should cease using the Platform and may request deletion of your account data by contacting [email protected].